We Are ER

ER Wait
Children's Hospital:
Lutheran Hospital:
11 mins
Lutheran Statewood:
4 mins

*ER wait times are door to clinical professional and can change quickly depending on the urgency of patients that arrive by ambulance. Lutheran Health Network provides care to patients with life-threatening illnesses first.

Lutheran Health Network offers convenient, online check-in service for our Emergency Departments. This free, easy-to-use service allows you to choose your designated treatment time online and then wait in the comfort of your own home. Once you arrive at your designated time, you will be promptly seen by a healthcare professional.

So, instead of sitting in the waiting room, enjoy the convenience and comfort of waiting at home. This service does not allow patients to skip in front of other visitors; all patients are seen based on the hospital's standard triage and queuing process.

EMERGENCY ROOM CARE is for life-threatening conditions:

You should call 911 or get to the nearest emergency room if you have any of the following symptoms:

  • Chest pain
  • Seizure
  • Trouble breathing
  • Bad stomach pain
  • Blurred vision
  • Bad headache
  • Dizziness
  • Weakness
  • Stiffness in your neck
  • Numbness
  • A Bite/Sting
  • If you are pregnant

If you are helping a child
Please call 911 or go straight to the emergency room if a child has any of the symptoms listed above or any of the following symptoms:

  • High or ongoing fever
  • Child is very drowsy; you cannot wake the child
  • Child is not acting like himself/herself
  • Child is under the care of a doctor for a serious condition
  • If you believe the child needs to be seen by a doctor right away

You should call 911 or go straight to the emergency room if you feel that you might hurt yourself or someone else.

All patients will receive a medical screening exam at the emergency room regardless of ability to pay.

ER Online Check-In FAQs

Q. Is my reservation time a guarantee?

A. No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

Q. What does this service cost?

Nothing. It is absolutely free for patients.

Q. Can I use ER Check-In even if I do not have insurance? What about Medicare or Medicaid?

A. ER Check-In is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival, once you have received a Medical Screening Exam and are stabilized, you may be asked to arrange for payment.

Q. What if I check-in, and then start feeling a lot worse?

A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is 'life threatening', call 911 right away. Click here to see more information about what is considered a 'life threatening' emergency.

Q. When I arrive, will I see a doctor right away?

A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

Q. I don't need to go to the ER anymore. How do I cancel my check-in time?

A. When you check-in for a projected treatment time, you will receive an email with details, including how to cancel. Please consult that email to cancel your check-in time.

Q. I checked in online, but now I cannot get there on time. Can I adjust my time?

A. When you check-in for a projected treatment time, you will receive an email that includes a cancellation link. Please consult the cancellation link in your email confirmation, which has simple instructions on how to cancel and re-check-in for another projected treatment time.

Because our Emergency Department staff must treat patients based on severity of illness or injury, your time is not guaranteed. We will see you as close to your designated time as possible. If you believe you are experiencing a life-threatening emergency, call 911 or go to the nearest Emergency Department as soon as possible.

If you are having a medical emergency, call 9-1-1.

ER wait times are provided as an informational service to the public. They are approximate and are based on rolling 60 minutes average that is updated every 15 minutes. The times are the direct output from the ER clinical computers.

What does the time mean?

The ER wait time is defined as the amount of time that passes from the time the patient checks in at the ER desk to the time he or she is initially seen by a physician, physician assistant or nurse practitioner. Wait times are always dependent on the severity of the illnesses and injuries of other patients also in the ER. Patients with life-threatening conditions are always treated first.

Does posting the wait times affect how patients are prioritized?

Although the goal is to see each patient quickly, patients with life-threatening conditions are always treated first.

How does the ER maintain quality care if speed is the priority?

Quality care always comes first. Our ER process focuses on getting patients into rooms and seen by a clinical professional as quickly as possible for diagnosis and treatment after appropriate triage.

Is posting the wait times really necessary for an emergency room?

In many emergency rooms across the country, wait times have been increasing. LHN wants to ensure patients that it is dedicated to not only offering quality care but also providing that care as efficiently as possible.

Learn more about the ER Departments of Lutheran Health Network