Lutheran Hospital Recognized as Consumer Choice Award Winner
FORT WAYNE, IND. (Oct. 2, 2008) — National Research Corporation has publicly recognized Lutheran Hospital as a 2008-09 Consumer Choice Award winner. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in more than 250 markets throughout the U.S. This is the first year that Lutheran Hospital has received this award.
"The ultimate measure of success for any hospital is how patients feel about the organization, so this recognition is very important," said Joe Dorko, president and CEO of Lutheran Hospital. "I want to congratulate our staff and our physicians for the great care they provide. They are truly remarkable."
Winners are determined by consumer perceptions on multiple quality and image ratings collected in NRC's Healthcare Market Guide Ticker® study. Of the 3,200 hospitals named by consumers in the study, the winning facilities rank highest in their Metropolitan Statistical Areas (MSAs), as defined by the U.S. Census Bureau. The Healthcare Market Guide Ticker study surveyed more than 200,000 households representing more than 400,000 consumers in the contiguous 48 states and the District of Columbia.
"Consumers continue to be empowered to make decisions for themselves and their families when selecting their healthcare facilities and services," said Ginny Martin, president of NRC's Healthcare Market Guide Division. "As care options multiply and consumer perception of quality grows in importance, dedication to providing a high level of quality healthcare becomes essential for hospitals. These Consumer Choice award winners exemplify the dedication it takes to provide quality healthcare to their communities, and we are pleased to honor them through the eyes of their patients."
NRC's Healthcare Market Guide Ticker is the nation's largest and most comprehensive study of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC's study. The study has a margin of error of + or - 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.